Support

Why am I not receiving OTP SMS messages?

Some services block SMS delivery to VoIP or toll-free numbers. This includes Google, Meta (Instagram/WhatsApp), and certain banks. If a service rejects your Baadio number, try connecting Gmail instead — most services also send OTP codes by email. We are actively working to expand our number pool with carrier-grade numbers.

How do I connect my Gmail account?

Open Sources and tap "Connect Gmail". You will be redirected to Google to authorise read-only access to your inbox. Baadio only reads emails that match OTP patterns — it never reads, stores, or shares any other email content.

How long are OTP codes stored?

OTP codes are marked as expired 15 minutes after they arrive. On the free plan message records are retained for 30 days, then automatically deleted; paid plans keep history until you delete it. You can delete your entire account and all data at any time from Settings → Security.

How do I get a phone number?

Numbers come with a paid plan. In the app, tap "Get a number" and pick a plan — Basic, Plus or Pro — and your private number is assigned instantly. If you cancel, the number stays reserved for 30 days before it is released.

What is the Contacts tab?

A rescue copy of your phone contacts. Sync them once from the mobile app and they live safely in baadio — lose your phone, sign in at baadio.com from any browser, and every number you need is waiting. Contacts are encrypted and only visible to you; we never message anyone.